Price: Under $25 for ACYE dinner.
So I rarely make these revisit posts but felt the experience from my last visit warranted it.
I went to Aji Sai one night with a large group – about 15 or so approx. Knowing this was would be a hassle for the restaurant, I made my reservations 2 weeks in advance and even called a week before to make sure I still had my reservation. No problems so far. Well, on the day of I call about 15 minutes before my reservation to adjust my seating numbers. Only to discover they have no such reservation noted!! MY WORST FOODIE NIGHTMARE! There was nothing in their books, not my name, phone number, nothing!
I was so embarrassed, mad and baffled as this rarely happens to me (besides that time at Pure Spirits), especially since I confirmed days ago. The hostess said she couldn’t help me unless I could provide proof I called them, mentioning I could have accidentally called their other location up North instead.
I don’t think I would ever make such a mistake and fortunately I had my call history to prove it. It was crazy busy at the restaurant so I tried to be understanding but the hostess had us wait for an 1hr and 20mins before the next table was free even though she said it would be only be another 30-45 minutes. We stuck around that long because everyone was looking forward to AYCE and there were no other nearby AYCE restaurants.
I know the hostess was trying her best given the circumstances but I just didn’t like how they didn’t have any back up solutions. Whether it was offering us a greater discount or getting the manager to help, etc. All I heard was “well, what can I do?” and “I can’t do anything about it.”
They did provide a 15% discount at the end of the meal if we paid cash (something I have had before because I was a student. Saved me about $4). Still, I thought they could have done better to handle our customer service situation. We were generally cooperative and didn’t cause any trouble. Decided to just stay outside the restaurant while waiting for our table, browsing wasn’t much of an option since everything else was mainly closed in that area.
We were finally seated at 9:20-9:30pm and finished around 11pm. I guess one of our servers was tired because he seemed very lax in taking orders and was barely coherent. Felt like he might pass out or something, very strange behaviour. The sushi also started to look sloppy too. Some of them seemed like they were just quickly meshed together. I know its was late but it doesn’t excuse the laziness in food presentation.
In the end, I would probably still visit them again because realistically it is one of the few if not only one decent AYCE sushi restaurant downtown. However, I have been greatly disappointed with their service and will probably keep this in mind next time I suggest a sushi restaurant to friends.
Lesson learned: write down the name of who is doing reservation!
TIP: Suggest coming here in small groups.